Refund policy

30-day returns

Equipment may be returned within 30 days of delivery if it is in new, unused condition and in its original packaging.

Restocking fee and return shipping

A 10% restocking fee applies to eligible non-warranty equipment returns. The purchaser is responsible for return shipping costs.

Warranty issues

If equipment has a warranty issue, such as a dead camera or image sensor defect, contact us for assistance. Nomad Systems covers return shipping for warranty issues. The unused-condition requirement and restocking fee for standard returns do not apply to warranty claims. Warranty eligibility and the available remedy depend on the applicable product warranty.

Arrange a return

Contact info@deploynomad.com or (936) 777-5971 with your order number and the reason for the return. We will provide return instructions. Returned equipment is inspected to confirm eligibility; the 10% restocking fee is deducted from an eligible standard-return refund.